SOFT SKILLS: SOME COMPONENTS
A list of some components of the cluster of soft skills appears below. To these must be added the ability to sense and respond to what is required in different environments the ability to learn by watching those around you who are the most successful the ability to speak, read, and write standard English appropriately in a business environment.
One may have the "hard" skill of knowing what usage is correct and what usage is incorrect, but lack the "soft" skills of knowing when to use which standard forms, and in what tone to use them; and knowing when to go along with a different kind.of usage that your business partner has, because politeness demands it.
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